Refund policy
Subject to the below conditions, M R Dental will exchange or refund your purchase within 10 working days of delivery. In case of erroneous delivery, goods must be returned in a fully resaleable condition, and packaging must be unopened. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Under normal circumstances, goods cannot be returned unless:
• To correct an error in the goods dispatched by us
• In response to a batch recall instigated by us
In these cases, follow the procedures below:
• Notify us within 3 working days of receipt of delivery by phone or email, quoting the order reference number. Return the item(s) to us within 5 working days of delivery.
• In case of batch recall, follow the instructions issued by us at the time.
• In case of goods received are damaged during transit, please notify us immediately and not later than 24 hours of receipt. Failure to do so may affect our claim against the courier company. Photographic evidence will be required of any damage.
Where products are alleged to be faulty:
• Contact us immediately by phone or email, quoting: lot number, invoice number, date goods were purchased, and details of the complaint. The customer must also send a video or pictures of the products as proof of damage.
• If agreed by us, return a sample of the product quoting our complaint reference number. The complaint will be dealt with as swiftly as possible.
Goods must be returned and received by us before any exchange or refund is issued. The customer is responsible for meeting the costs of any postage/carriage of returned goods. A minimum handling charge may apply.
We reserve the right to refuse any goods that are specially formulated to the customers’ special requirements unless the goods are proven to be faulty.
We will not offer refunds on products that have been lost or damaged in the postal system.
The processing time for returns and refunds can take up to 15 days. We won't be held responsible for any delays in this process which happen due to no fault on our part.